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Have you ever put in work and done everything right, only to be left hanging?
The customer was in, made a few changes, and everything seemed fineuntil it wasnt.
The customer reached out asking to have acakemade on the fly.
It was a late order and the bakery made it clearit would come with an extra cost.
Still, the customer was on board.
She paid the deposit and everything seemed good to go.
She probably had an epiphany about the cakes cost and didnt want to follow through.
The bakery explained that theyd already baked the cake, and they werent about to throw it away.
However, heres where things get really interestingthe customer insisted that the bakery finish the cake anyway.
You read that right.
Image credits:abicaswell
So, the baker suggested ways to cut costs.
That saved $5.
Big money saver, right?
Despite the cost-reduction efforts, something felt off.
You know that gut feeling you get when something doesnt feel quite right?
Well, the baker had it in spades.
The customer called, asked if the cake was ready, and verified that it was fullydecorated.
The bakery confirmed everything was set.
And then… nothing.
Image credits:EyeEm / Freepik (not the actual photo)
So the bakery tried to reach out.
They called and left voicemails with no luck.
Every single call ended with a hang-up.
And not just one hang-upa series of them.
When the bakery tried calling again, the customershusbandanswered the phone.
The bakery said, Hey, this is Batter, but he immediately hung up.
So the bakery, undeterred, tried again the next day.
They did everything they could to get in touch with thecustomer.
We asked Olaitan how she deals with indecisive and challenging customers.
Be very strict with your policies.
Its as simple as that, she said.
She further added that its important to know when a customer is crossing professional boundaries.
Other users provided equally petty solutions.
What would you do if you were in the bakers position?
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