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Poorcustomer servicecan be infuriating.
However,giving into your ireand letting the emotions take over can only worsen the situation.
There is a better way to handle such inconveniences, which may involve a littlemalicious compliance.
Scroll down to read theentire story.
19% of the respondents deemed technology the most problematic.
The complaints specifically revolved around internet access, email, software, and tech support.
In an article onLinkedIn, corporate strategistTaylor Goucherlisted the major factors, with inadequate training being number one.
Goucher says it could be a way for a company to overcorrect its surplus workload by hiring more employees.
However, they do not provide proper training.
According to Goucher, company protocols and processes may be another issue.
Many employees are unsure of what happens next after picking up the call.
Since there is likely a tug-of-war between the two parties, finding a resolutionwhatever it may becould provide appeasement.
As a customer, you must not lose sight of your objective.
In an interview withNBC News, Karmarkar urges empathy by humanizing the interaction from the other persons perspective.
Were they having a bad day?
Do they have a horrible boss?
It requires a lot of empathy and compassion after youve been harmed, she said.
It may also help to find an outlet for these frustrations, like social media.
The author claimed to have lambasted the company on Facebook, which seemed to work well.
Based on the story, he seems to have handled it tactfully.
What do you think, readers?
Do you agree with how the author dealt with the problem?
Commenters shared similar experiences and frustrations
Thanks!
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