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Lousy customer service exists, and its a fact of life.
Some people are simply not cut out to be inthe industry.
Yet, they continue to take on their jobs while carrying a miserable attitude.
Todays storyis courtesy of Reddit user MistakeGlittering, who wrote about his encounters with a seemingly well-known pizzeria chain.
He also spoke toBored Pandato share his side of the story and why it ended the way it did.
According to the posts author, he experienced all five.
He left me on hold for 5 minutes and then hung up.
When I said I was disconnected he didnt seem to care and hung up again.
To me, he knew it was wrong.
The author felt the companys lack of sincerity, which urged him to sever ties.
The manager tried calling once, which tells me it was forced.
If he tried calling more than once, then it would seem he wanted to really apologize.
However, statistics on the flip side are promising.
Businesses that provide excellent customer service are 65% more likely to be recommended to others.
They also get 65% more customer loyalty and increase their chances of making a profit by 48%.
AnApril 2024 reportrevealed that the restaurant industry has the highest degree of employee burnout.
Burnout manifests in many ways, but anotherForbes reportidentified two primary sources: exhaustion and emotional labor.
The former is self-explanatory and shows itself through a lack of focus and less productivity.
The latter happens mostly to employees who directly communicate with customers.
Because of the jobs demanding nature, some are easily fed up.
While it isnt established, it could very well be the case for this story.
Nevertheless, his actions cost the company money and a loyal customer base.
What do you think, pandas?
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