This is what onechildcareprovider faced after she was berated by a rude mom.
This led to a big conflict as the mom called her out and insulted her.
She also put down the womans dress sense, claiming that she was always in robes or pajamas.
To understand how to deal with such situations,Bored Pandareached out toDena Lowe.
She helps childcare business owners and leaders build profitable, thriving businesses.
How concerns are communicated is just as important as the concern itself.
Denaalso stated that the reality is, this is a home-based program.
Providers are not only educators and caregivers, theyre also business owners managing every aspect of the day.
She suggested that daycare providers start with strong policies.
Clear communication begins with a detailed parent handbook.
Be consistent and reference the handbook often.
Policies arent just paperwork.
Theyre the foundation forprofessionalcommunication.
When issues arise, referring back to agreed-upon procedures helps reset expectations.
Providers shouldnt feel obligated to tolerate repeated disrespect.
Hopefully, she doesnt pull a stunt like this again!
Do you think the OP and his wife handled things correctly, or would you have done anything differently?
Share your thoughts down below.
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