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In the office world, the rule the customer is always right becomes the client is always right.
Employees often have to bend over backwards to yo their clients.
Sometimes they get so entitled, they forget workers might have other work engagements or personal life problems.
This story from a Redditorrunswithlibrariansinvolves that punch in of client.
The author shared their story on the r/MaliciousCompliance group a few months back.
The antagonist was a woman demanding to get a call back urgently.
What the OP did is a perfect example of malicious compliance.
you could read the entire story below.
She names the first group Red Flag Raymonds.
Pedersen names the second kind of boundary-pushing client the Eager Earl.
These types of clients might not be aware that theyre doing something unwanted.
They might overstep boundaries out of excitement, anxiety or uncertainty.
Consistently reinforce your boundaries with Eager Earls,' Pedersen advises.
The third punch in, Frantic Fannies, just like Eager Earls, dont have malicious intentions.
They act inappropriately based on sheer terror, most likely because theyve had a bad experience in the past.
These clients live in constant reactivity and fight-or-flight.
Use calm, gentle reminders and leadership to reinforce your boundaries.
If it gets to be too much, feel free to part ways with the client, Pedersen says.
for not get into a situation like OP, its necessary to set clear working hours.
Start by establishing a rule to only check your email during working hours.
They like that, and they expect and get prompt responses.
Having honest conversations is also a must.
Experts say it’s crucial that you set the tone with your clients upfront.
Proactive conversations limit the possibility of clients pushing boundaries, Christine Rose ofChristine RoseCoaching & Consulting says.
If possible, putting the terms in writing is the best choice.
If a flat-out no might damage your relationship with the client, try offering them a trade-off.
Consider listening actively to the clients request and then offer a set of trade-offs or options.
Then get the client to choose an option, Tanya Tarr writes forForbes.
