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Restaurant queuesanddrive-thru linesare typical places where peopleact entitled.
Perhaps its hunger-driven behavior, or the person could be having a long day.
Whatever the case is, these situations dont usually end well for the offending party.
The customers infantile behavior eventually attracted law enforcement officers to the commotion, urging her to flee the scene.
According to Clemson University psychology professorRobin Kowalski, this could be a cultural problem.
In our culture, we have excessively high expectations, Kowalski toldVoxin a 2022 interview.
We expect everything to work just like clockwork.
Experts describe such behavior asconsumer entitlement, which has been rampant for the last century and a half.
University of Virginia commerce professorDavid Mickoffers another theory.
It remains unclear what exactly drove the woman to behave the way she did at the drive-thru.
But her actions do indicate unmet expectations.
However, business owners and service industry employees are encouraged to keep calm and approach the situation empathetically.
Podolsky says resolving complaints immediately may help prevent a bad review.
However, in this story, the woman was clearly in the wrong.
Fortunately, law enforcement got involved.
Check out the results:
