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Weve all experienced some form of poorrestaurant customer service.
A manticked both boxes during a recent dining experience.
It left such a bad taste in his mouth (pun intended) that he left without paying.
As a customer service veteran, the author wasleft dumbfoundedby what he went through.
He now shares his very firstdine-and-dashepisode on the True Off My Chest subreddit.
Bored Pandaalso had the pleasure of speaking withJess Panganiban, owner ofSage Day Coffeein Pampanga, Philippines.
She was kind enough to share her insights about restaurant management and the possible reasons for poor service.
As it’s possible for you to see, these are the responsibilities of management.
Ultimately, the entire restaurant staff suffers from such preventable problems.
The other way also isnt fair when management shoulders the cost when the employee mishandled the situation.
You also dont want to be too early or late for dinner.
According to Dublanica, servers tend to be at their worst at the start and end of their shifts.
It also doesnt help to enter a restaurant before closing time.
Regarding servers supposedly ignoring customers, writer and former restaurant professionalDarron Cardosasays it likely isnt the case.
The authors experience could be one of the rare moments.
As Cardosa assures, restaurants dont deliberately ignore their customers.
Celebrity chefRobert Irvineadvises against making snide remarks to teach a lesson.
Respectfully expressing dissatisfaction is still the best way to go.
If the situation remains unresolved, the only way to escalate it is to involve the manager.
Worse, hisappetizer didnt arrivedespite the 40-minute wait.
The author could have tried this approach, but he said none of the staff seemed to pay attention.
Worse, hisappetizer didnt arrivedespite the 40-minute wait.
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