One employee at a major US cable provider had a particularly tense encounter with a rude customer.
As they explained on theMalicious Compliancesubreddit, the frustrated man demanded, Turn my service off, right now.
The representative complied, but the customer instantly regretted his decision.
Consequently, they often provide poor customer service.
Were privileging the interests of a couple of companies over three hundred million Americans.
Nazarova explains that people typically reach out to customer service when they encounter unresolved issues.
They are often complex and lead to confusion and frustration, especially when customers dont fully understand the process.
Many approachcustomer servicewith low expectations based on past experiences.
If they perceive the representative as unsympathetic or unresponsive, their frustration intensifies.
When the stress builds up, even small difficulties can push well-mannered individuals over the edge.
Moreover, in the eyes of some customers, service reps dont have enough authority.
Theyre often seen as having less power, says Nazarova.
We need to increase awareness and empathy towards customer service workers and start appreciating their help.
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