Tiffany Banksshared the saga on social media and revealed how hercruise holidaywith her husband and children turned upside down.
The family was meant to travel aboard the Carnival Celebration ship and had paid in full for their trip.
We have nearly $15,000 tied up in for thisvacationincluding excursions.
But she received an unhelpful response from Carnival about the Excel Presidential Suite already being booked by another customer.
Eff you carnival Go to hell!!!
the mom wrote on TikTok.
She said she went into a full-blown panic after finding out her reservation was canceled.
Her kids were also in tears as they had been looking forward to the trip for about a year.
But the disappointed customer had to helplessly watch the ship she was meant to travel on leave without them.
After checking into an Airbnb, the family tried to enjoy their time in the Sunshine State.
The mother continued sharing updates during her stay about her conversations with a Carnival representative.
Im an open book.
I talk too much.
I give out too much information thats just me naturally, she said.
But the luxury cruise brand said the IP address linked with the cancellation originated from British Columbia.
The mother felt let down and believed the high sea hospitality expert should change their policy.
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