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We all have experienced difficulties while booking flights online the websites are needlessly complicated.
Luckily, there are lovely humans in customer support who come to the rescue.
For Samantha Brown, it was Julie.
When she made a mistake in her booking, Julie quickly sorted everything out, relieving her worries.
Samantha was ready to give her the top rating when she accidentally pressed 1 Star.
Worried it might cause trouble for Julie, she went on TikTok, asking for help.
I made a huge mistake, she confessed.
I gave one of your customer service representatives a 1 when I meant 5, Samantha explained the situation.
Other people wouldve shrugged it off who cares about the ratings?
She was extremely worried: Its all I can think about.
So she went online, asking Delta for help.
October 3rd, 6:45am.
She was lovely, she has a lovely Southern accent.
The TikToker gave as many details as possible to help identify Julie as soon as possible.
Shes definitely a five!!
Shes glad she was able to help.
She understands as well, mistakes happen.
Luckily, this mistake was about to be fixed in the best way possible.
Soon, Julies employer Delta reached out to Samantha.
Love that you want to recognize Julie, so do we!
DM us with a whisper emoji they were up to something!
As it turns out, it was the surprise of a lifetime.
They had balloons and cupcakes for Julie, who was very touched by the kindness.
Were not crying, you are!
However, thats the beauty of life turning mundane moments into special ones.
Why is this important?
Because humans are important
Samantha reflected on the experience: Why is this important?
she asked in the video.
Because humans are important.
Recognizing hard work, dedication and simple kindness is important.
This wholesome story is a wonderful reminder that kindness can change someones life for the better.
Julie will never forget Samanthas efforts to rectify her mistake!
I wanted to tell you again thank you SO MUCH for coming to Atlanta yesterday!
It was the most surreal moment of my life… my head just stopped spinning!
You are a very kind and amazing lady!
Thank you so much for the amazing ride I have had the last two weeks.
Delta is a 5-Star!
We think that both Julie and Samantha are 5-Stars and so are our readers.
Readers, do you have any wholesome customer service stories to share with us?
Watch the video here
