Share
Companies duping theircustomershas almost become routine, to the point where it often goes unnoticed.
Limited-time offers, greenwashing, and false discounting are all used to lure in as many consumers as possible.
Considering this, its no surprise thatcustomersare dishonest to customer service employees too.
Clients may resort to deception for many reasons.
So, they might give a company positive feedback even if its not honest.
They might also lie to avoid conflict or awkwardness in the conversation.
If they think their opinion will be upsetting or introduce friction, theyll give quick, safe answers instead.
Consumer psychology researcher and chief behavioral officer atClicksuasion Labs,Dr.
Michael Barbera, agrees that most consumers dont have any intentions to deceive businesses.
Often, what feels like dishonesty can be more accurately seen as miscommunication or a misunderstanding of policies.
By recognizing the difference between these two behaviors, businesses can address genuine miscommunication while also identifying bad actors.
Lyingcustomerscan have a negative impact on a companys bottom line, says Popovich.
In each of these cases, retailers lose revenue from consumer fraud.
Such behavior of customers can also affect other fellow consumers who are honest, notes Dr. Barbera.
The callers clearly felt wronged and thought they were helping by reporting the driver.
That said, the callers were extremely aggressive and rude.
What workers and businesses can do so clients dont have to resort to dishonesty is be more trustworthy.
This can be done by establishing brand consistency and offering thorough training for employees, says Dr. Barbera.
Meanwhile, Popovich highlights the importance of providing customers with accurate information.
Employees need to ensure that consumers can purchase the correct product so the company does not lose potential sales.
Listening to consumer needs and making them feel valued will help establish trust and honesty between both parties.
Consumers want to feel valued and respected by the companies they are doing business with.
Improving customer service should be a top priority for companies who want to decrease consumer fraud.
Readers were surprised by the scammers lack of technological knowledge
Thanks!
Check out the results:
