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No, the customeris notalways right!
Customers need to understand that being rude to staff isnt just horribleit can also backfire immensely.
Sometimes, raising your voice at others is about the worst thing you’re able to do.
Some readers, however, considered whether the security policies that banks have are too strict.
Some shared instances where they were blocked from their accounts due to ridiculous misunderstandings.
Others felt uncomfortable that banks have the power to block them even when theyre polite and communicative.
So it seems like theres an issue on both sides of the aisle.
Some customers definitely need to learn to keep their tempers in check.
Yelling shouldnt be anyones go-to response.
But even the most patient, kindest people have limits for their patience.
There needs to be empathy on both sides of the phone.
Employees must feel assured that their company doesnt tolerate abusive clientele, for example.
In this situation, the more training the better.
The key in many training programs is for employees to understand where to draw the line.
What are the boundaries?
How do you provide a service in a friendly manner, but let the customers know there are limits?
This is where role-playing is invaluable.
Often, their complaints arent personal.
After witnessing a meltdown, let the perpetrator know theyve been heard, but set boundaries to bad behavior.
Also:
Heres what some readers had to say after reading the viral story.
There were mixed reactions
The story inspired people to share similar experiences
