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Entitled customersare the worst.
Cashiers can probably attest to that, as they deal with some kind of jerks almost daily.
This cashier had to deal with an entitled jerk who demanded she pay for his cigarettes.
Bored Pandagot in touch with this storys author,u/accident_prone9988.
you might read our short conversation down below!
I was recently visiting that town and stopped at this convenience store.
I obviously put $20 in the bucket, but it made me think of this story.
They knew that I was sweet and friendly but realized I did have a backbone and loved it.
Another important character in this story is the child.
The kid was overwhelmed with joy when he heard about it, the Redditor tells us.
I showed him the fund and let him know he was good.
He smiled and thanked me for being so awesome.
I never did know his name or home situation but was happy to help him out.
And what about the unpleasant customer?
I encountered a lot of entitled people working there.
Once, a kid came in trying to buy his grandmas cigarettes.
I had to explain to him that it was illegal for me to sell him cigarettes.
I was only 19 at the time and not old enough to sell open containers.
I threw the cup and can away and had to refuse service.
He got mad and was starting to call me slurs when a local cop came in and he left.
Aside from this, long-time cashiers face other possible health issues.
Because they come in direct contact with lots of people, it exposes them to germs.
Cashiers also have to stand on their feet for long periods of time.
That makes them prone to musculoskeletal disorders.
Thats why its imperative for cashiers to be able to sit down.
Repetitive tasks also put them at risk for conditions such as carpal tunnel syndrome.
Theyre usually not acting out of some bad will or meanness.
Thats why those who work with the public should never take a customers words personally.
Myra Golden emphasizes two main strategies: active listening and remaining calm.
Active listening, according to her, can defuse a volatile situation and make customers feel heard and validated.
And although its much easier said than done, remaining calm and composed is also key.
Its also advisable to approach difficult customers with empathy.
When customers feel that their emotions and concerns are understood, theyre less likely to get agitated.
However, the workers safety should always come first.
Luckily, in this instance, other customers came in to de-escalate the situation.
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