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Theres probably a special place in hell for people who treatcustomer service workerslike dirt.
Thats why its so satisfying when they finally get whats coming to them.
After several warnings, she got exactly what she deserved when the manager stepped in.
Keep reading to see how it all went down!
Even the calmest of us may have lost our cool at some point.
But according to service workers, these outbursts are becoming more frequent.
So, why do people get so mad at customer service reps?
People are generally pretty inflexible, says Reena B. Patel, a San Diego-based psychologist and behavior analyst.
When routines get disrupted, it can trigger anxiety and agitation.
When things are slightly off, or dont happen the way we expect, it causes natural anxiety.
Take a long line at the coffee shop, for instance.
It might seem like a minor inconvenience, but it could throw off the rest of the days schedule.
People may not even realize thats what theyre stressed about, Patel explains.
But internally, thats whats happening.
Suddenly, youre snapping at a waitress whos just trying to get you your pancakes.
But its not just about convenience.
People working those jobs often dont have much power, she says, so they become easier targets.
Morrison explains that people are less likely to blow up at family members or colleagues.
Because its easier to punch down.
