Although Burgis was confident no damage had been done, he said the company had taken the owners side.
But once his post went viral, things began to turn in his favor.
Still, complaints about the service continue to pile up.
If the options are there, I will always pick a hotel.
I like the experience betterroom service, cleaning, and concierge, reader Keri from Maine shared with Boston.com.
The only thing is that they are often harder with small children.
I vote for hotels.
Airbnb is too strict, added Melissa.
I cant relax under that kind of stress.
I have good manners and take care of the places I stay.
Ive been choosing hotels since.
Hotels all the way.
This convenience is particularly appealing to families withkidsor pets.
Ive always enjoyed the flexibility that Airbnb or VRBO afford me, said Chris from Brookline.
I can cook breakfast or have a space where I can eat takeout comfortably.
Bottom line: many times the return on investment is better with an Airbnb/VRBO than what a hotel provides.
Burgis shared how his relationship with Airbnb has evolved over the years.
For him, Airbnb still serves an important purpose.
He added, And there is a mimetic cascade here: once it starts, it becomes a waterfall.
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